Shipping policy
Shipping Policy
🌿 Processing Time
Every order at Yaya & Me Boutique is thoughtfully hand-packed by Kim & Kris.
Please allow 2–5 business days for us to prepare your order before it ships. If we experience an unexpected delay that affects your order, we'll contact yu with an update and any options that apply.
🌿 Shipping
Once your order has shipped, you’ll receive a confirmation email with tracking information (when available).
Shipping times are estimated by the carrier and are not guaranteed. Delivery times may vary due to weather, holidays, or other shipping delays beyond our control.
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🌿 Personalized Orders
We love making your scoop feel personal! You’re welcome to share your favorite colors, themes, or special requests in your order notes. We’ll do our best to accommodate your preferences whenever possible; however, personalization requests are based on product availability and cannot be guaranteed.
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🌿 Incorrect Shipping Address
Please double-check your shipping address before placing your order.
Yaya & Me Boutique is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible at hello@yayanme.com. We’ll do our best to update your order if it has not already shipped.
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🌿 Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery. If tracking shows your package is significantly delayed or appears to be lost in transit, please contact us at hello@yayanme.com.
Please include:
- Your order number
- A brief description of the issue
- Photos of any damaged items (if applicable)
We’ll work with you to find the best solution.
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🌿 Thank You
Thank you for supporting our women-owned, veteran-owned small business. Every order is thoughtfully curated, carefully hand-packed, and sent with gratitude. We hope your Yaya & Me Boutique package brings a little joy to your day!