Refund policy
🌿Returns
At Yaya & Me Boutique, every scoop is thoughtfully curated and hand-packed with care. Because our scoops are mystery-style products, all SALES are FINAL.
We do not accept returns or exchanges based on personal preference, duplicate items, or because the surprise contents were different than expected.
🌿Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at hello@yayanme.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item
If approved, we will gladly send a replacement item, issue store credit, or provide a refund at our discretion.
🌿Cancellations
Because we begin preparing orders quickly, orders cannot be canceled once they have been submitted. Please review your order, shipping address and selections carefully before completing checkout.
If we are unable to fulfill or ship an order as required, any applicable cancellation or refund rights will still be honored.
🌿Lost or Delayed Packages
Once your order ships, you will receive tracking information so you can follow its journey. Carrier delays can occasionally occur and may be outside our control.
If your package appears to be lost or significantly delayed, please contact us at hello@yayanme.com. We'll work with you and the shipping carrier to help investigate and determine appropriate next steps.
Thank you for supporting our women-owned, veteran-owned small business!
Every order is packed with care, and we truly appreciate your support!🌿